Effective Date: May 14, 2026

At Dreamy Vape, we strive to ensure our elite clientele receives only the highest quality and 100% authentic products. Due to the nature of our products and for hygiene and safety reasons, our return policy is strictly defined as follows:

1. Inspection at Delivery (The Gold Rule)

We highly encourage all customers to inspect their package at the time of delivery while the delivery personnel is present.

  • Damaged or Defective Products: If you notice any physical damage, leakage, or receive the wrong item, you can return it immediately to the delivery man. In this case, no delivery charge will be applied.
  • Change of Mind (Undamaged): If the product is in perfect condition but you decide to return it at the doorstep for personal reasons, you may do so. However, you will be responsible for paying the full delivery charge to the courier.

2. No Returns After Opening

Once the product packaging, seal, or security wrap has been opened or tampered with, the item is non-returnable and non-refundable.

  • This applies to all E-liquids, Disposable Vapes, Pods, Coils, and Starter Kits due to health and sanitary regulations.

3. Post-Delivery Claims

Once the delivery person leaves and the product is accepted, Dreamy Vape cannot offer a return or refund unless a significant manufacturing defect is proven within 24 hours of receipt.

4. Eligibility for Exchange

To be eligible for an exchange (if a manufacturing defect is found), the item must be:

  • In the same condition that you received it.
  • In its original, undamaged packaging.
  • Accompanied by the original receipt or proof of purchase.

5. Non-Returnable Items

The following items cannot be returned under any circumstances:

  • Used or opened E-liquids/Juices.
  • Activated Disposable Vapes.
  • Opened Pod systems or Coils.
  • Sale/Discounted items (Only regular-priced items may be considered for exchange).

6. Refunds

If a refund is approved (under special circumstances), it will be processed, and a credit will automatically be applied to your original method of payment (or via Bank Transfer/Mobile Wallet) within 5-7 business days. Please note that original shipping costs are non-refundable.

Need Help?

For any questions related to refunds and returns, please contact our elite support team:

  • Email: dreamyvapebranch@gmail.com
  • Phone/WhatsApp: +971 50 630 6328